FAQs

general
Q.

When did CoolScout24 launch?

A.

CoolScout24 launched as branding of Euro Gulf Trading & Consultancy [EGTC] in 2020 as our eCommerce shop. EGTC launched in 2014 in Germany. 

Q.

Can I buy your products in our country / via partner and other online stores?

A.

CoolScout24 products via [EGTC] have local partners in Europe, Middle East and Africa. You can buy it with partners. Let us know your country please. The full collection is available exclusively at coolscout24.com

Q.

I'd like to work with CoolScout24, how can I get involved?

A.

If you're a retailer/ affiliate/ brand partner/ designer and want to work with us, then simply drop us a message here.

Q.

tell me about data protection, privacy and GDPR?

A.

CoolScout24 is committed to protecting and respecting your privacy and data. You can check out our updated privacy policy here to see how we process data.

Q.

how can I unsubscribe from emails?

A.

simple click the 'unsubscribe' link in the footer of the email, or contact us here.

inquiry and project offer
Q.

does coolscout24 work on Supermarket project design

A.

Yes, simple contact us here, send your layout and requirements to us by email, or contact us by mobile and whatsapp here

Q.

do you have references for turnkey projects?

A.

Yes, we have. As Project Engineer and Project Manager we had focus of Hypermarket and International Project execution in Germany, Russia, Romania, Ukraine, Egypt, Oman, UAE, Saudi Arabia, Qatar and other countries. 

Q.

Where are our brands coming from?

A.

Made in Spain, Poland, Italy, Germany and China

Q.

which services CoolScout24 does for the remote supermarket?

A.

We create your layout design, your cabinet layout, we do your technical solution with low energy consumption, do your project calculation for piping and machinery, Compressor racks. We offer project management services and do reporting for international projects. 

orders
Q.

are payment and shopping on your site safe & secure?

A.

Totally. We take security very seriously here at CoolScout24, which is why our checkout page uses HTTPS/SSL, and you can pay via card or paypal. Happy shopping.

Q.

what payment methods do you accept?

A.

we accept visa & mastercard debit and credit cards (if the card has a symbol for visa or mastercard, it should work!). you can purchase using paypal too but fund transfer by electronic transfer is cheaper. Talk to us.

Q.

what does pre-order mean?

A.

when it is not a single order of unit our manufactories have to confirm the delivery. when we can, we'll give you the option to pre-order unavailable items for your projects. you'll see the option on the product page, where possible. we'll give you an estimated time frame and make sure you receive your order as soon as stock is available and shipment can be done. 

delivery - returns
Q.

how much does shipping cost?

A.

we offer free worldwide shipping on orders over GBP 49 / USD 65 / EUR 60.
to find out more about shipping (including express in some countries), click here and select your country. 

Q.

what shipping options do you offer?

A.

Shipping options and prices are calculated based on your shipping country (where you want to receive your CoolScout24.) You can view the shipping prices when you checkout or you can check delivery details for your country for more information about delivery services available.

Q.

my order is being delivered outside the EUROPE, will I have to pay import fees?

A.

potentially, your order may be subject to taxes in this case. but as we have no control over these charges, we can't tell you what the cost might be and customs policies and import duties vary widely from country to country. please check this if you're not sure, as our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. we include the necessary documents for customs/ border control with your parcel but beyond that; assessment of these documents, the time it takes and the import duties are out of our control.IN CASE OF TURNKEY PROJECT ORDER WE ALL SERVICES AROUND YOUR PROJECT WITH OUR LOGISTIC TEAM. 

Q.

what is the coolscout24 returns process?

A.

Contact us here

Follow these simple steps to return for the small items only
1) request your return via our returns center. the team will review and authorize your request
2) we'll email you a personalized address label and return instructions
3) return your items to the address on the label
4) we'll refund your original order payment or process your exchange request when and less previous shipment costs - you reply to our email with your return tracking details OR - we receive your items at our Germany warehouse

Contact support

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